This course introduces the concepts needed to understand ITIL v 3
Learning objectives
- Understand basic concepts of ITIL
- Understand ITIL v 3 processes functions
- Understand Service Strategy
- Understand Service Design
- Understand Service Transition
- Understand Service Operation
- Understand Continual Service Improvement
Target audience
- Anyone interested in understanding ITIL concepts
- Anyone interested in taking ITIL v 3 certification
Prerequisite
None