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Introduction to ITIL...

This course introduces the concepts needed to understand ITIL v 3

Learning objectives

  • Understand basic concepts of ITIL
  • Understand ITIL v 3 processes functions
  • Understand Service  Strategy
  • Understand Service  Design
  • Understand Service Transition
  • Understand Service Operation
  • Understand Continual Service Improvement

Target audience

  • Anyone interested in understanding ITIL concepts
  • Anyone interested in taking ITIL v 3 certification

Prerequisite

None




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